According to a world bank report in 2014, inefficiency in service delivery and low patronage in the primary health sector is as a result of two major components: lack of correct and proper diagnosis as well as inappropriate treatment for clients, a narrative in which the present administration in Cross River State seeks to address holistically.
It is on this notion that the Health Resource International West African(HRIWA) through its 12 pillars of Clinical Governance Development (CGF) and the Cross River State Primary Healthcare Development Agency (CRSPHCDA) are seeking to improve services in all Primary Healthcare Centres across the state for optimal service delivery.
Speaking in Calabar while welcoming members of the Health Resource International West African led by its program manager, Professor Joseph Ana, the Director General of the Cross River State Primary Healthcare Development Agency, Dr Janet Ekpenyong said the state government is working non stop to improve the capacities of health workers in all PHCs to rebuild confidence in clients for patronage and recommendations.
The DG said aside the routine and regular training of health workers on various infectious disease management procedures, the Agency in partnership with the National Primary Healthcare Development Agency and other partners, had set up training programs for all cadre of staff in all departments to meet global trends and practices.
She therefore assured the team of a healthy working relationship as well as adoption of some innovative practices which will promote and guarantee client’s satisfaction as well as optimal service delivery from health workers.
On his part, the head of the visiting team, Professor Joseph Ana said the group having achieved success in other states across the country, had chosen to expand its reach and help the Cross River Government in the improvement of the PHC standard across the state, noting that due to the proximity of PHCs to communities, health workers should be enlightened on simple management practices to build confidence in the minds of their clients.
He pledged his organisation’s commitment to offering best management and technical support to encourage staff catch up with modern and global trends.
“PACK therefore is a clinical decision making tool developed by professionals for health workers to improve patient’s management by making diagnosis, appropriate treatment and prompt referrals when needed”.
He further noted that the “PACK” project will be used at various points of care and in-service to improve the skills of health workers. He said “PACK” is easy to use with comprehensive clinical contents, and it is adaptable to all cadre of health workers in the state health agency. Implementation of PACK will be a huge economic saver. However, facility readiness must be in place.
The training of health workers will be done on a fortnight basis with health workers trained in regiment of essential health care services, clients management, staff and patients relationship as well as handling of various medical utilities.